Devoq Studio ("Devoq", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose and store personal information when you visit devoq.com.au, contact us, or engage our services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect your name, email address, phone number, company name, website URL, project details, budget range and any other information you voluntarily provide through our contact form, email, phone or during a project engagement. We also collect limited technical data when you browse our website, such as IP address, browser type, device information and pages visited, through standard server logs and analytics tools.

How we use your information

We use personal information to:

  • Respond to enquiries and provide quotes
  • Deliver web design, development, SEO, AEO and AI services you have engaged us for
  • Communicate about project progress, invoices and support
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal information. We do not use your project details for marketing case studies without your written consent.

Disclosure to third parties

We may share information with trusted service providers who help us operate our business — for example, email hosting, project management tools, payment processors and analytics platforms. These providers are only permitted to use your information to perform services for us and must protect it appropriately. We may also disclose information where required by law or to protect our legal rights.

Overseas disclosure

Some of our service providers may store or process data outside Australia (for example, cloud hosting in the United States or Europe). Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs, or we obtain your consent where required.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information for as long as needed to fulfil the purposes described in this policy, meet legal requirements, or resolve disputes.

Your rights

You may request access to the personal information we hold about you, or ask us to correct inaccurate information. To make a request, contact us at hello@devoq.com.au. If you believe we have breached the APPs, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

For privacy enquiries, contact Devoq Studio at hello@devoq.com.au or call +61 0411 388 665.